Refund policy

At TSUKI, we strive to ensure every product brings joy to our customers. However, if you’re unsatisfied or experience an issue with your order, you may request a return within 14 business days of the delivery date.

To initiate a return, contact our customer service team at [email protected]. Stay in contact with our team until your request is fully resolved.

mportant Notes:

• Cancellations After Shipping: If you cancel after the order is shipped, the incurred shipping costs will be deducted from your refund.
• Our Mistake: For incorrect, damaged, or defective items, we’ll provide a full refund, including return shipping costs.
• Customer Preference: For returns due to personal reasons (e.g., dislike or wrong order), the buyer covers the return shipping costs.
• Promotional Discounts: Refunds will account for any promotional discounts or free shipping by deducting the equivalent shipping rate from the refund amount.

Refund Process:

Contact Us: Email [email protected] to request a return. Include details about the item(s) and the reason for return. Attach pictures or videos for defective products.

Approval: If approved, we’ll provide a Return Authorization Number and return instructions. Returns without this authorization will not be accepted.

Shipping the Return: Return the item(s) with original packaging and accessories within 7 business days of approval.

Refund Issuance: Once we receive the return, a refund will be processed to the original payment method within 5 business days.

Non-Returnable Items:

• Damaged items due to misuse, modifications, or natural disasters.
• Worn, washed, or incomplete items, including missing labels or stickers.
• Free gifts, customized products, and sale items.

For further questions, reach out to [email protected].