Shipping policy
Welcome to GlowGrip, and thank you for shopping with us! Our goal is to provide you with the best shipping experience possible. Please review our shipping policy carefully to understand how we handle orders and deliveries.
1. Processing Time
- Order Processing: All orders are processed within 1-3 business days. This does not include weekends or holidays.
- Order Verification: Once your order is placed, it undergoes a verification process to ensure everything is correct before it ships.
- Delays: During high-demand periods such as holidays or promotions, order processing may take longer than usual. You will be notified via email if any delays occur.
2. Shipping Times & Methods
- Standard Shipping (7-14 business days): Free shipping for all orders.
Please note that shipping times may vary due to factors such as customs delays, logistics issues, or carrier-related problems.
3. International Shipping
GlowGrip ships worldwide! However, international shipping times vary depending on the destination and can range between 7-14 business days.
- Customs Fees & Duties: Please be aware that some countries may charge customs fees or import duties. GlowGrip is not responsible for these charges. It is recommended to check with your local customs office for any applicable fees before placing an order.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment on our website or directly via the shipping carrier’s website.
5. Address Changes & Delivery Issues
- Incorrect Address: Please ensure all shipping details are correct before submitting your order. We cannot be responsible for orders shipped to the wrong address due to customer error.
- Failed Delivery Attempts: If a package is returned to us due to failed delivery attempts (e.g., incorrect address or missed deliveries), you will be responsible for additional shipping costs.
6. Lost or Stolen Packages
While we take steps to ensure your order arrives safely, GlowGrip is not responsible for lost or stolen packages after they have been marked as delivered. Please reach out to the shipping carrier for assistance if this occurs.
7. Shipping Restrictions
Certain products may be restricted or delayed for shipment to specific locations due to local laws and regulations. GlowGrip reserves the right to cancel or refuse orders based on these restrictions.
8. Shipping & COVID-19
Due to ongoing global challenges related to COVID-19, shipping times may be longer than expected in some regions. We appreciate your understanding and patience as we work to get your order to you as quickly as possible.
9. Contact Us
For any questions or concerns about your order or shipping, please reach out to our customer service team at [email protected]